We endeavour to supply only the highest quality product, and you will be delighted with your choice from Boardworx ( Whitstable Windsurfing Ltd). However, if you are unhappy with the product in any way, it can be returned to us following the simple steps outlined below.
We accept returns up to 14 days after the date of dispatch. If you wish to return an item, enclose a cover note containing your contact details and order number, and we will refund or replace you when it arrives with us in the shop.
Shop Address
Boardworx
Beach walk
Whitstable
Kent
CT5 2BP
Please Note:
- Any items returned must be in the original condition that you received them from us, with all packaging and tags intact.
- If you wish to exchange an item(s), you have to cover the cost of the return postage, and there will be an additional postal charge for the replacement item(s).
- If you are returning an item to us for a refund, you must cover the cost of the postage back to us.
- The cost of the original postage you paid would not be refunded to you if you changed your mind about the order you placed.
- If you have received an item that is faulty or has been sent by us incorrectly, we will refund the cost of any postage due.
- Due to hygiene reasons, we cannot accept returns on underwear, bikinis and earplugs.
- You are responsible for the item(s) until they reach us.
- For your protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
Should you wish to cancel your order, contact us before dispatch, and we will refund your payment. Please follow our returns process if you want to cancel after the item(s) have been dispatched.
We reserve the right to cancel orders should we identify an order as fraudulent or if shipping costs are disproportionate to the order value.